Couple comes in for a new policy. She hands me a written quote of $62 we gave her 2 weeks ago. When finishing the aplication, her rate increased to over $100. She was obviously upset......
Her: But you told me my rate was only going to be $62??
Me: Yes ma'am. However that quote was based on you telling me you had no tickets or accidents..
Her: Yes, thats right.
Me: Well, the company ran an MVR just now and you have more than 5 violations..... AND your license has been suspended for 3 yrs now ( I have her MVR pulled up on my screen showing all violations and dates).
Her: Oh,..... yeah but she (pointing to my employee) told me my rate was gunna be $62.
Me: Yes, but you told HER you were clean,... (Yes, this coversation happened twice...and almost repeated a 3rd time until boyfriend stopped her).
Finally, after 10 minutes of arguing & threatening to leave ( -that she couldnt afford it), she finally agreed to pay and get the policy.
As she paid and finished paperwork, she let out one last revelation:
She: Well, all this bad driving bullshit happened when I was young and dumb and im not like that anymore.
Me: Well actually....
Boyfriend: Babe, all of this happened just last year!
Me: Dam you boyfriend. You stole my line!