Customer (age 55) comes in to add a third car to policy. As I pull up their account, I see an outstanding bill. They had previously paid their policy in full but added a 2nd car last month that was not paid for as of yet.......
Me: Sir, Im showing you owe $60 for the car u added last month which will pay that in full (again) until September.
Him: No way!! (angry). The lady in your office told us we could wait until Sept to pay that!!
Me: Sir, she told you that the company ...would send you a new bill with the adjusted total.
Him: Well thats bullshit! so your telling me I cant add this other car until thats paid?!?
Me: Yes sir, unfortunatley there needs to be monies paid to keep this in force. All you have to pay is the $60.
(He leaves office angry while wife stays and tries to work this out).
Wife: Well, we never got the bill you said you sent so how are we to know to pay???
Me: Well, let me check to see if i can find copy of the bill you were sent
---Immediatley find copy and show her.
Me: Is this your correct address?
Wife: Well, No. This is his (husbands) mothers. We just stopped by there Yesterday and picked up all of his mail because we are in between places at the moment.
Me: Maybe thats the reason you havent seen the bill mailed last month?? :)